Routing
When a request is auto-quoted, sent to a Revenue Manager, or auto-refused — evaluated before the pricing engine runs.
How a request flows
InboundMatch gatesAuto-quoteorEscalate to RMorAuto-refuse
Gates are evaluated top-down. The first matching gate decides whether the engine continues to auto-quote, sends the file to a Revenue Manager, or refuses outright.
Escalate to Revenue Manager (5)
— Conditions that pause the engine and route the file to a human.Critical Date — New Year's Eve
Stay includes 2026-12-31
Groupescalate
"Critical date: 31 Dec"
Critical Date — Christmas
Stay overlaps 2026-12-24 → 2026-12-26
Groupescalate
"Critical date: Christmas"
Large Group Threshold
Group size > 50 rooms
Groupescalate
"Size gate: > 50 rooms"
Minimum LOS Gate
LOS < 2 nights
Groupescalate
"LOS gate: 1 night below minimum"
Lead Time — Too Far Out
Lead time > 365 days
Groupescalate
"Lead time > 365 days"